Service overview

Access to this service is reserved for users who need to reach virtual machines (VMs) hosted on the ReCaS cloud infrastructure based on OpenStack and accessible exclusively through a private IP address.

How to submit a request

Access to the service can be requested through this form, by selecting the appropriate option as shown in the following figure:

While filling in the request, you must also specify the IP address of the virtual machine you want to access.

At the end of the procedure, an automatic confirmation email will be sent and is required to complete the request and set the password. Only after completing this step as well will the request be correctly acquired by our systems.
If the confirmation email does not arrive, it is necessary to contact user support, describing the problem encountered.

The account will be effectively enabled and operational only after it has been signed off by the center's technical coordinators. This phase includes administrative and bureaucratic checks and may require, on average, a few working days. Once the procedure is complete, a further automatic notification email will be sent.